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FAQs

RESTLIVO / CUSTOMER CARE

FAQs

Effective date: October 22, 2026
Answers to common questions about choosing, receiving and using your RESTLIVO massage chair.

Choosing your chair

What is the RESTLIVO Smart Recliner?
RESTLIVO presents a massage recliner with adjustable comfort settings. Review the specification sheet for the exact model, included accessories and available finish before placing an order.
Can I choose the massage style and strength?
The chair concept includes selectable massage modes and intensity adjustment. The available programs, adjustment levels and supported massage areas must be stated in the final model specification.
Can I adjust the height, recline and footrest?
Adjustable positioning and an extending footrest are part of the featured design. Confirm the actual adjustment range, minimum wall clearance, doorway requirements and fully reclined dimensions for the model you select.
Does it include temperature, firmness and voice controls?
Seat temperature adjustment, seat firmness adjustment and voice control are featured on the site. Available temperature functions, settings, supported voice languages and commands depend on the final model. Do not assume an app, Wi-Fi connection or a particular voice assistant is included unless the listing expressly states it.

Before using the chair

How do I know whether the chair fits my home and body?
Check the upright and reclined dimensions, packaged dimensions, product weight and stated user height and weight limits. Measure doors, hallways, stairs and lifts along the delivery route. Request clarification before ordering if any measurement is missing.
Is the chair a medical device?
The chair is presented for personal comfort and relaxation. The website does not provide medical advice or promise treatment outcomes. Read the manufacturer’s safety instructions. If you have a medical concern, consult an appropriate healthcare professional before use.
What electrical supply and installation are required?
Use only the voltage, frequency and power arrangement specified on the product label and in its manual. Confirm the plug type for your destination. Assembly, installation, room placement and packaging removal are included only when expressly stated in your delivery arrangement.
How should I clean and care for it?
Follow the cleaning instructions for the actual upholstery and electrical components. Do not apply a cleaning chemical or dismantle an electrical part without checking the manual. Keep the power supply and controls dry. Warranty and service terms, if offered, must be provided for the selected model.

Orders and support

Where do you deliver, and how much does delivery cost?
See the Shipping Policy for supported destinations, delivery level, charges and estimated times. For a large item such as a massage chair, check access restrictions and whether the service is curbside, threshold or room-of-choice before payment. We currently ship to the United States and Canada with free standard shipping. Orders are processed within 1–3 business days, followed by an estimated 7–12 business days in transit. Customs duties and import taxes are the customer’s responsibility..
Can I change or cancel an order?
Send your order number and requested change to [email protected] as soon as possible. Whether a change is possible depends on the order status and the cancellation conditions disclosed when you ordered.
What if my chair arrives damaged or a component is missing?
Keep the packaging where practical and document the condition of the chair, packaging and delivery paperwork. Contact [email protected] with your order number and relevant photographs. Do not use a chair that appears electrically unsafe. See the Return Policy for the review and collection process.
What are the return and refund conditions?
The return request period is 30 days after receipt of your order. Return condition requirements, collection arrangements, responsibility for transport costs and refund timing are set out in the Return Policy. Contact support before arranging freight or sending the chair to any address.

Still need help?

Include the product name or order number and a short description of your question. Never email passwords or payment-card details.
Business operator: Fu’an Youruite Electronics Co., Ltd.
Business address: Room 1008, Building 1A, No. 1 Fuxin East Road, Fu’an, Fujian, China
Customer support: [email protected] · +86 13860454919
Service hours: Monday–Friday, 9:00 AM–6:00 PM (China Standard Time, UTC+8)