You may request a return within 30 days of receiving your order. Requests made after this period may not qualify for a return or exchange. This period is measured from delivery, rather than dispatch.

Items that do not meet these requirements may not qualify for a change-of-mind refund.

For change-of-mind returns, we do not accept used products, opened and/or tried products, products damaged through misuse, clearance or Final Sale items, or gift cards. If you are unsure whether your item qualifies, contact our customer support team. These exclusions do not remove any rights you may have for faulty, damaged or incorrectly supplied goods under applicable law.

If your chair arrives damaged, defective or different from the item ordered, please contact us within 7 days of receipt so we can assist promptly. Include your order number, product photos and packaging photos, if available. Following review and verification, we will provide a replacement or a full refund at no additional cost. The 7-day reporting request does not limit mandatory consumer rights.

We currently offer exchanges only for defective products, products damaged in transit or incorrectly supplied products. To choose a different style or model, request an eligible return first and then place a new order for your preferred item.

Email [email protected] with your order number and reason for return. Our team will provide return instructions and confirm the appropriate return address. Please use a tracked shipping service and arrange safe transport suitable for a massage chair. Returns sent without prior authorization may not be accepted. Do not send your chair to our business address unless our team has confirmed it as the return destination for your order.

Customers are responsible for return shipping costs unless the product is defective, damaged in transit or incorrectly supplied by us. For these cases, we will cover the required return shipping. Any original shipping charge paid is non-refundable after dispatch, except where the return results from our error, a product fault or applicable law requires otherwise. Standard delivery under our Shipping Policy is free; no original standard shipping fee will be deducted from a refund where none was charged.

After we receive and inspect your return, we will notify you whether your refund is approved or declined. Approved refunds are returned to the original payment method, usually within 7 business days. Your bank or payment provider may require additional time to post the refund.