Orders are processed within 1–3 business days after successful payment. Processing takes place Monday through Friday, excluding weekends and public holidays. Orders placed after 4:00 PM on Friday are processed from the following Monday, or the next business day if Monday is a public holiday. The cutoff time is China Standard Time (UTC+8). Once your order ships, you will receive a shipping confirmation email containing tracking information and delivery details. Order processing time is separate from transit time.

We currently ship to customers in the United States and Canada. Availability depends on our carriers’ service coverage. If your destination cannot be selected at checkout, delivery to that location is not currently available.

These transit times are estimates. Customs clearance, weather conditions and carrier delays may affect actual delivery times.

We offer free shipping on all orders to supported destinations. Any customs duties, import taxes or other import charges are separate from shipping charges.

A tracking number will be emailed to you after dispatch. Tracking information may take 2–5 business days to update, depending on the carrier.

International orders may be subject to customs duties, taxes or import fees under the destination country’s rules. These charges are determined by the relevant authorities and are the customer’s responsibility.

Although we work with trusted shipping providers, customs inspections, severe weather, carrier disruptions and seasonal demand may delay delivery. If your order has not arrived within the estimated timeframe, contact our customer support team at [email protected] so we can help investigate.

Please provide accurate and complete delivery details at checkout. We may be unable to change the address after an order has shipped. Additional shipping charges may apply if an order is returned because the address provided was incorrect or incomplete and needs to be shipped again.