Skip to content

Privacy Policy

RESTLIVO / CUSTOMER CARE

Privacy Policy

Effective date: October 22, 2026
This Privacy Policy explains how RESTLIVO handles personal information associated with restlivo.store, product enquiries and orders for massage chairs.

1. Website Operator

RESTLIVO is operated by Fu’an Youruite Electronics Co., Ltd., based in Fujian, China. For privacy enquiries, contact [email protected].

2. Information We Receive

Depending on the services you use, information may include your name, email address, telephone number, billing and delivery addresses, account information, order details and messages. You may provide product or packaging photos to explain a delivery or product issue. Website requests also involve technical information such as IP address and browser information. Do not email passwords, full payment-card details or unnecessary sensitive information.

3. How Information Is Used

  • Responding to product and customer-service enquiries.
  • Processing orders, arranging delivery and handling returns or refunds.
  • Providing shopping and account functions when used.
  • Maintaining the website, investigating misuse and meeting applicable legal recordkeeping obligations.

4. Payments

When an online payment method is used, payment information is handled through the service identified at checkout. Review that provider’s privacy notice. Enter payment details only in the payment interface; never send full card numbers or security codes to customer support.

5. Information Sharing

Providers involved in hosting, payment processing, email, technical support or delivery may receive the information needed to perform their services. Information may also be disclosed where required by applicable law or to address fraud or security issues. Contact us for questions about services associated with your order.

6. Cookies

Shopping and login functions may use cookies or session identifiers to maintain functionality. You can inspect, block or delete cookies using browser settings, but blocking them may affect cart, checkout or login functions. Contact us with questions about cookies associated with your visit.

7. Retention and Security

Information is retained as needed to respond to enquiries, fulfill orders, handle after-sales issues and meet applicable accounting, tax and other legal requirements. Retention depends on the record type and purpose. No online transmission or storage method is completely secure.

8. International Processing

Our business is based in China. Information sent to us may therefore be processed in China. Providers involved in a transaction may process information in other locations under their applicable privacy notices.

9. Your Requests

Contact [email protected] to request access to, correction of or deletion of information associated with your enquiry, account or order. Other rights may apply depending on applicable law. Identity verification may be needed. Legal recordkeeping obligations may prevent deletion of some records. Do not send passwords or full card details with a request.

10. Children and Policy Updates

Purchases must be made by someone legally able to enter a purchase agreement. If you believe a child has submitted personal information without appropriate authorization, contact us for review. We may update this policy as practices change and will display an updated effective date and provide any additional notice required by law.

11. Contact Us

Company: Fu’an Youruite Electronics Co., Ltd.
Address: Room 1008, Building 1A, No. 1 Fuxin East Road, Fu’an, Fujian, China
Service hours: Monday–Friday, 9:00 AM–6:00 PM (China Standard Time, UTC+8)