RESTLIVO / CUSTOMER CARE
Terms of Use
Effective date: October 22, 2026
Welcome to RESTLIVO. These Terms of Use apply to restlivo.store and purchases of our massage chairs. Please also read our Shipping Policy, Return Policy and Privacy Policy.
1. About Us
RESTLIVO is operated by Fu’an Youruite Electronics Co., Ltd., based in Fujian, China. Our contact details are listed below.
2. Website Use
Use this website lawfully and provide accurate account, billing and delivery information. You must be legally able to enter a purchase agreement and authorized to use your payment method. Do not introduce harmful code, interfere with the website or access another person’s account.
3. Product Information
Our massage chairs are intended for personal comfort. Check the exact model, dimensions, electrical requirements, available settings and included accessories before ordering. Screen colors and illustrations may differ from the physical product. Contact us if a feature or specification is unclear. Follow the instructions supplied with your chair. Website content is not medical advice.
4. Prices and Payments
Prices and their currency are indicated on the website or at checkout. Review the order total and applicable charges before payment. Available payment methods are shown at checkout. Import duties and taxes are addressed in the Shipping Policy.
5. Orders and Changes
Check your order details before submitting an order. If a pricing error or availability issue affects an order, we will contact you to explain the issue and available options. No substitution or additional charge will be made without your agreement. Contact us promptly to request a cancellation or change; changes may not be possible after dispatch.
6. Shipping and Delivery
See our Shipping Policy for destinations, processing times, estimated transit times and shipping charges. For a large item such as a massage chair, check the delivery route and installation space before ordering. Assembly, room placement or additional delivery services are included only if expressly stated or agreed.
7. Returns, Refunds and Warranties
Our Return Policy explains eligibility, return requests, return shipping costs and refunds. Contact [email protected] before sending a return. Ask us for model-specific warranty information before purchase. These terms do not limit mandatory rights for faulty, damaged or incorrectly supplied goods.
8. Intellectual Property and External Services
Website content belongs to RESTLIVO or the relevant rights holders. Reuse requires permission unless allowed by law. External payment and other services may have separate terms and privacy notices.
9. Responsibility and Consumer Rights
Use the chair only as instructed. We do not guarantee uninterrupted or error-free website access. Any limitation of responsibility applies only where permitted by applicable law. These terms do not exclude rights, remedies or liabilities that cannot legally be excluded. Contact us first if you have a concern or dispute.
10. Updates
We may revise these terms by posting an updated version and effective date. Changes do not override the terms agreed for existing orders or mandatory consumer protections.
11. Contact Us
Company: Fu’an Youruite Electronics Co., Ltd.
Address: Room 1008, Building 1A, No. 1 Fuxin East Road, Fu’an, Fujian, China
Email: [email protected]
Phone: +86 13860454919
Service hours: Monday–Friday, 9:00 AM–6:00 PM (China Standard Time, UTC+8)